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Virginia Mason Medical Center


Your thoughts about the care we deliver at Virginia Mason Medical Center are important to us. You’re welcome to complete our online comment card below.

Facilities to send compliments or concerns about include:

  • Virginia Mason Medical Center Hospital
  • Virginia Mason Medical Center Clinics
  • Virginia Mason Franciscan Health Medical Pavilions

We encourage you to share your thoughts and concerns with your nurse, doctor or other staff member. Should any problems not be resolved to your satisfaction, you can contact our Patient Relations Department.

If you prefer, write, call or fax us at:

Patient Relations Department 
Virginia Mason Medical Center

P.O. Box 900
Mail Stop: C1-PTR
Seattle, WA 98111-0900
Phone: 206-223-6616
Fax:  206-223-6394

If your concern relates to billing, our team will be happy to handle any financial questions you may have.

CHI Franciscan


We’re dedicated to providing an excellent patient experience and creating healthier communities throughout the Puget Sound region.

  • If you have questions or feedback related to care at a CHI Franciscan facility/non Virginia Mason Medical Center facility, please use our online feedback form or call our concern line at 877-426-4701.

  • Facilities to send compliments or concerns about include:
    • St. Anne Hospital
    • St. Anthony Hospital
    • St. Clare Hospital
    • St. Francis Hospital
    • St. Joseph Medical Center
    • St. Michael Medical Center
    • Rehabilitation Hospital
    • Wellfound Behavioral Health Hospital
    • Franciscan Medical Clinics

Find frequently asked questions about billing, medical records, appointments, locations and more.