Concierge medicine. It's a term that's been around for a while, but what does it actually mean?
At the heart of concierge medicine is 24-hour phone-based access to the on-call physcian*. Most concierge groups offer full primary care services within the four walls of their clinics. Others also have limited arrangements with a handful of specialists.
Our concierge medicine program offers something very different: 24-hour phone-based access to a Concierge Medicine physician*.
This means we coordinate everything for you, including:
Our concierge medicine doctors have an average of 20 years of experience. They embody Virginia Mason’s commitment to providing an extraordinary patient experience for each person we serve. And it shows—year after year, they are rated in top one percent nationally for patient satisfaction.
Your doctor has immediate access to all of your records, and can advise you on every aspect of your care—no matter where you are. This type of personal care is vital to our members who may:
To make sure they have all the time necessary to meet each member’s needs, our concierge medicine physicians carefully manage their workloads. While the average primary care physicians cares for about 2,500 – 5,000 patients, our concierge doctors focus on just 300.
Members of our concierge medicine program are given their doctor's cell phone number and email address, and may contact them at any time*. If your doctor is not available, there is a covering doctor during regular weekday clinic hours and your doctor's cell phone message will refer you to the on-call Concierge Medicine doctor for urgent issues after-hours. Email and Portal messages are checked only during office hours and should not be used for emergencies. SMS text messaging with my physician regarding Protected Health Information (PHI) is strictly prohibited due to the risk of unauthorized disclosure.
For more information, please complete this form.
Concierge Medicine at Virginia Mason began more than 20 years ago as the Dare Center. It was named in honor of Lewis and John Dare, a father/son administrative team whose integrity and values formed the foundation of Virginia Mason Medical Center.
* When your concierge medicine physician is unavailable, another concierge medicine physician will respond to your call.