Contact Us

At Virginia Mason Franciscan Health, we’re dedicated to providing an excellent patient experience and creating healthier communities throughout the Puget Sound region.

If you have urgent medical symptoms, please call your provider or 911, or go to the nearest Emergency Services department as quickly as possible. 

For questions regarding your specific care, please contact your provider. To contact our call center to get help finding a provider or location, call 888-825-3227.

Frequently asked questions

  • How can I reach a clinic or hospital?

    You can find a location to see all of our hospitals or clinics near you.

  • How can I find a provider?

    You can find a provider or specialist near you.

  • Can I make an appointment online?

    If you already have an account with MyChart or MyVirginiaMason, simply log in and search for appointments. Otherwise, check the specific hospital or clinic for appointment information.

  • How can I access my medical records?

  • Can I pay my bill online?

    Yes! You can easily and conveniently pay online.

  • What insurance plans do you accept?

    Each location may accept different insurance plans. View the coverage information for each location. It’s also a good idea to contact your insurance plan to confirm coverage.

  • How can I estimate what I’ll owe?

    Please contact your insurance company or review your benefits handbook. You can also use the Patient Cost Estimator to determine out-of-pocket costs for medical and surgical services.

  • What if I have billing questions or concerns?

    We are available to answer your billing questions by phone.

    • CHI Franciscan: Monday through Friday, from 8 a.m. to 5 p.m. by calling 1-888-779-6380
    • Virginia Mason: Monday through Thursday, from 8 a.m. to 5:30 p.m., and Friday, from 9 a.m. to 5 p.m., by calling 1-800-553-7803 or 206-223-6601
  • How can I provide feedback to Virginia Mason Franciscan Health?

    We’re dedicated to providing an excellent patient experience and creating healthier communities throughout the Puget Sound region. Contact us if you have questions or feedback related to care at Virginia Mason Franciscan Health.

  • How can I find out about jobs available at Virginia Mason Franciscan Health?

    Learn more about open positions.

  • What volunteer opportunities are available?

    Check out our many volunteer opportunities and other ways to give.