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General Information: St. Elizabeth Hospital

  • Hospital visitor restrictions

    Updated: Sept. 27, 2022

    We recognize it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and we appreciate your understanding and support.

    Before you visit

    All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear approved masks for the entirety of their stay.

    There is no in-person visitation permitted for COVID-19 positive and suspected patients.

    At this time, hospital visitors are allowed based on the following circumstances:

    • Hospital visitation limits are based on community transmission rates. Exceptions may occur to end of life. 
      • Visiting hours:
        • St. Anne Hospital (2 visitors per stay) – Monday-Friday, 5 a.m.-7 p.m.; Saturday-Sunday, 7 a.m.-7 p.m.
        • St. Anthony Hospital (2 visitors per day) – 8 a.m.-8:30 p.m.
        • St. Clare Hospital (1 visitor per patient, per day) – 7 a.m.-7 p.m.
        • St. Elizabeth Hospital (1 visitor per stay) – 5 a.m.-9 p.m.
        • St. Francis Hospital (2 visitors per stay)
        • St. Joseph Medical Center (2 visitors per patient at a time) – 9 a.m.-9 p.m.
        • St. Michael Medical Center (1 visitor per day) – 5 a.m.-9 p.m.
        • Virginia Mason Medical Center (1 visitor per day) – 8 a.m.-8 p.m.
    • Fully vaccinated children 12 years and older may be counted as a designated visitor.

    Any approved visitors

    • Must go directly to a patient’s room — use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
    • Must use the approved, designated visitor entrance
    • Will be screened for COVID-19 symptoms
    • Will be asked to complete hand hygiene upon entry
    • Must wear an approved mask the entire time while inside the building, including in a patient’s room
    • Masks must be tight-fitting and completely cover nose and mouth
    • Visitors can wear their clean, well-fitted surgical mask, an N95 respirator, or KN-95 mask within VMFH facilities
    • Cloth masks are not permitted at this time. Visitors with cloth masks will be asked to change into a hospital-provided mask.
    • Are encouraged to maintain physical distancing (at least six feet apart from others)

    Patients who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.

    Virginia Mason Franciscan Health/Franciscan Medical Group Clinic visitor restrictions

    • Visitors are discouraged unless assisting a patient. Please contact your provider or the clinic with questions about their policy.
    • All individuals must wear a clinic-provided mask the entire time while inside the building.
    • Please contact the clinic before arriving for your appointment if you need of a COVID-19 test, or if you have COVID-19 symptoms. Symptoms and exposure guidance include:
      • Fever
      • Cough
      • Shortness of breath
      • New loss of taste or smell
      • Close, in-person contact with someone who has tested positive for the COVID-19 virus within the past 14 days
    • If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.

Admissions/registration

360-802-3219

Whether you're coming in for an X-ray, treadmill or daily injection, you will need to check in at the Admitting/Registration Desk. We need to know you're here, and if applicable, update your patient information to keep it current.

The admissions/registration process is the first part of your hospital visit, and an important step in ensuring a pleasant stay. We are located through the set of double doors next to the Emergency Services department entrance on Battersby Avenue.

Between 8 p.m. and 8 a.m., you may enter the hospital via the sliding glass doors at the Emergency Services department or Registration entrance. Please ring the bell if the door is locked. You may use the ambulance ramp to drop someone off, but please don’t park there.

Each patient should bring his/her insurance card and an ID (driver’s license, photo ID) for photocopying, emergency contact information, and your current employer's address and phone number. If your regular provider is located out of the area, then bring his/her contact information as well. In addition, you may be asked by the department to which you're being admitted to bring in X-ray films or other medical records. If you have a Living Will or Advance Directive, bring a copy so that it is made part of your medical record.

If you have an appointed time for a test or procedure, please arrive 15 minutes early or as instructed by the scheduling staff in order to avoid delays.

If staying overnight, please leave valuable items (jewelry, cash, credit cards, etc.) at home.

If you have been sent to the hospital from your provider's office, you must register before being seen in the Emergency Services department. If your provider has sent you to the hospital to be admitted to any other department, keep in mind that we need orders from them before that admission can be completed. If you or a loved one is arriving by ambulance, your admission can be handled by the clerk, or a family member can provide us with the information we need.

Be prepared

Planning ahead for your hospital visit will make the experience as comfortable as possible.

The hospital needs to know your medical history. Bring a list of all medications and herbal supplements you take and also write down previous surgeries, resulting complications, problems related to an anesthesia, medications, or allergies.

If staying overnight, bring any personal items you might need. If you are going home following a procedure, you will need someone to drive you.

Cafeteria

Patients, visitors and employees alike may purchase snacks, hand-crafted salads and sandwiches, or hot meals at St. Elizabeth's Cornerstone Café, which features delicious, well-prepared, heart-healthy food and an outdoor, landscaped patio with a view of Mount Rainier. The café is open at meal times seven days a week with grab-and-go items, espresso and grill items available between meal times. Print our café coupon, bring it with you, and get 10 percent off!

Monday through Friday open at 6:30 a.m. for continental breakfast and espresso; 7-10:30 a.m. for hot breakfast; 11 a.m. - 2 p.m. for lunch; 4-7:15 p.m. for dinner. Grab-and-go items, espresso and grill items are available between meal times. Saturday and Sunday open at 7 a.m. for continental breakfast and espresso; 8-10:30 a.m. for hot breakfast; same lunch and dinner meal schedule as weekdays.

Menu

Cell phones

Cell phones may be used inside the hospital so long as their use does not disrupt patient care or the care environment.

Lost and found

Lost and found items are taken to the hospital’s Security Office.

Parking

Complimentary valet parking service is provided at the main entrance to St. Elizabeth Hospital from 7 a.m. until 6 p.m. Monday through Friday. Also, parking is free on the public streets around and near the hospital.

Telephones

A telephone is located in each patient’s room. For local calls, press nine and then the phone number. For long-distance calls, press zero to reach the operator who will place the call for you. All long-distance calls from patients’ rooms are toll-free.

Visiting hours

Regular visiting hours at St. Elizabeth Hospital are from 7 a.m. until 8 p.m. daily for all inpatient units. Exceptions to regular visiting hours are determined by the nursing staff based on the patient’s needs and condition. Please check in at the nurses station before entering a patient's room.

Wireless

Patients and visitors with laptops and other wireless devices will find fast, convenient and free broadband service in the Emergency Services department, cafeteria and select waiting areas. Users should note the connection is not encrypted and users assume all responsibility for access.