Patients and Visitors: St. Anthony Hospital

Self-parking locations are located on the St. Anthony Hospital Campus and is offered at no charge for patients and visitors alike. Parking areas are well marked with signage and are within easy walking distance of the main entrance for both the hospital and Milgard Medical Pavilion. To retrieve your parked vehicle between 9:30 p.m. and 5 a.m., contact a hospital Security officer.

Floor Plan and Visitor Guide

Do not call our main hospital phone numbers for vaccine appointments or questions. These numbers must remain clear for other hospital business and current patients. Please use our Vaccine Information resources.

Patients and visitors may quietly use personal cell phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. Patients and visitors with laptops and other wireless devices will find fast, convenient, and free broadband service in the Emergency Services department, cafeteria and select waiting areas. Users should note the connection is not encrypted and users assume all responsibility for access.

A telephone is located in each patient’s room. For local calls, dial 9 and then the phone number. For long-distance calls, dial 0 to reach the operator who will place the call for you. All long-distance calls from patients’ rooms are toll-free. Pay phones are located at several locations in the hospital.

Our patients are provided meals approved by a team of health care professionals and prepared with the patients’ treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the Cafeteria, located on the Ground Level. The Cafeteria is open for breakfast, lunch, and dinner seven days a week.

Virginia Mason Franciscan Health hospitals and clinics provide auxiliary aids and interpreter services to ensure that our patients and visitors have effective communication. If you have a preferred language other than English or if you are deaf, hard of hearing, or deaf blind, you can access language and interpreter services at no charge. Learn more about our language and interpreter services.

Lost and found items are taken to the hospital’s Security Office.

A cash machine is located on Level 1 near the main lobby.

Virginia Mason Franciscan Health Foundations build relationships that inspire charitable giving. Our volunteers help us fulfill our mission of providing quality, compassionate health care to the community.

It's easy to pay your Virginia Mason Franciscan Health bill online. Visit billing resources FAQs to learn more.

253-530-2000

Floor Plan and Visitor Guide

Whether you’re coming in for an X-ray, treadmill stress test, or daily injection, you’ll need to check in at the registration desk. We need to know you're here, and if applicable, update your patient information to keep it current.

Bring with you:

• Your insurance card
• A photo ID (e.g., driver’s license)
• Emergency contact information
• Current employer's address and phone number
• If your regular physician is located out of the area, his/her contact information
• In addition, you may be asked by the department to which you're being admitted to bring in X-ray films or other medical records
• If you have a Living Will or Advance Directive, bring a copy so that it is made part of your medical record

If you’ve been sent to the hospital from your physician’s office, you must register before being seen in the Emergency Services department. If your physician has sent you to the hospital to be admitted to any other department, keep in mind that we need orders from him or her before that admission can be completed. If you or a loved one is arriving by ambulance, the clerk can handle your admission, or a family member can provide us with the information we need.

While you’re in the hospital, your care may be coordinated by a hospitalist, a physician who specializes in the care of hospitalized patients. St. Anne Hospital has a team of hospitalists to provide care 24 hours a day, seven days a week. Your hospitalist will work closely with your personal doctor to ensure your care is coordinated and your provider will be fully informed about your progress during your hospital stay.

Preparing for your visit

If you have an appointed time for a test or procedure, please arrive 15 minutes early or as instructed by the scheduling staff in order to avoid delays. If you’ll be going home following a procedure, you’ll need to arrange for someone to drive you home. If staying overnight, you may choose to bring your own toiletries, but please leave valuable items (jewelry, cash, credit cards, etc.) at home.

Please be prepared to list all medications and herbal supplements you take as well as previous surgeries, resulting complications and problems related to an anesthesia, medications or allergies.

Each patient room has a telephone and TV. A complimentary daily newspaper is provided to each St. Anthony Hospital in-patient for they and their visitors’ reading pleasure.

A telephone is located in each patient’s room. For local calls, dial 9 and then the phone number. For long-distance calls, dial 0 to reach the operator who will place the call for you. All long-distance calls from patients’ rooms are toll-free. Pay phones are located at several locations in the hospital.

• Patient Rights and Responsibilities, Interpreters, Organ/Tissue Donors, Patient Safety
• Patient Rights Frequently Asked Questions
• Patient Discounts and Fiinancial Assistance
• Patient Satisfaction, Advocates and Concerns, Ethical and Religious Directives, Living Will, Service Animals
• Durable Power of Attorney Form
• Privacy Notice
• Medical Records
• Virginia Mason Franciscan Health Policies

When you entrust your care to us, we strive to provide care in the safest environment possible. If you have a concern about patient safety, quality of care or other problem, we encourage you to first discuss them with your physician or ask to speak with the manager of that area. Please call our Patient Safety Hotline at 253-426-6289 if you have concerns about safety that have not been addressed.

A pharmacist is on duty at the hospital 24 hours a day to fill the pharmaceutical needs of our inpatients.

Our professionally trained chaplains are available to provide emotional and spiritual support and honor what matters most to you through compassionate listening, crisis intervention, grief and bereavement resources, and patient advocacy. Chaplains provide respectful spiritual and emotional care to people of all faiths, beliefs, and values. Chaplains are available daily from 7:30 a.m. to 4 p.m. 

To request a chaplain visit, speak with the bedside nurse or call the Spiritual Care office 253-530-2142.

The chapel is located on Level 1, just off the hospital’s main lobby. This space is set aside for quiet reflection and prayer for patients, visitors, and staff of all faiths. It is open 24 hours a day, seven days a week.

Hospitals have used natural landscaping, gardens and fresh air as components of healing for centuries. Located outside the dining area, the Healing Garden at St. Anthony Hospital continues with this tradition, offering patients, visitors and staff a natural and beautiful setting for quiet conversation, contemplation, healing, and prayer.

The Bereavement Support Program has been established to assist those family members who have lost a loved one while they were a patient at our Virginia Mason Franciscan Health hospitals. Learn more about the program and find support group offerings.

Patient and family Web pages are Internet based tools that allow patients or their families to build web pages that keep family and friends updated on developments in the patient's condition and treatment.

The web pages are easy to access and navigate. They can display photos and information, and allow visitors who have been invited to leave messages for the patient.

The links below will take you to websites that allow you to create free patient web pages: CaringBridge

The St. Anthony Walk of Art features one-of-a-kind artworks that support and enhance the hospital’s overall healing environment. The original paintings, sculptures and other unique pieces promote the health of the mind, body, and soul.

Our patient stories speak volumes about the compassionate care we provide to patients and families. See how we’re making a difference and helping people live longer, healthier lives.

Self-parking locations are located on the St. Anthony Hospital Campus and is offered at no charge for patients and visitors alike. Parking areas are well marked with signage and are within easy walking distance of the main entrance for both the hospital and Milgard Medical Pavilion. To retrieve your parked vehicle between 9:30 p.m. and 5 a.m., contact a hospital Security officer.

Regular visiting hours are generally from 8 a.m. to 8:30 p.m. daily for all areas of the hospital. After regular visiting hours, visitors to the hospital must enter through the Emergency Services department walk-in entrance and also check in at the nurse station. From there, a security officer escorts visitors to the patient’s room. At all times, children under 12 should be accompanied by an adult when visiting the hospital.

Visitors may be required to follow certain procedures, depending on the condition of the patient. The nurse staff will provide specific instructions for visiting these patients.

Visitors are welcome at St. Anthony Hospital during our visiting hours. View our Visitor Information page for additional information

View our Accommodations & Amenities page for area hotel options and more.