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Instructions for Retrieving an Encrypted Email from Virginia Mason Franciscan Health

Call 1-866-236-0441 for assistance with problems accessing encrypted emails 24 hours a day

In the course of your working relationship with Virginia Mason Franciscan Health, you may receive a sensitive email from us which is protected with encryption. Virginia Mason Franciscan Health encrypts email messages that contain Protected Health Information (PHI).

Reading encrypted email messages is easy, and can be done from the same computer from which you read your email. Below are the instructions for retrieving an encrypted email once you receive notice of the message in your regular email inbox.

The very first time you receive an encrypted message from us, you will follow two simple steps to register and read the message:

  1. enter your first and last name, establish and confirm a password associated with your email address (see screen shots below).
  2. read the email.

Each time thereafter, you will simply enter your same password to read the message (see screen shots below).

In the example below, the sender is Gregg Braunton, a Virginia Mason Franciscan Health employee with the email address of [email protected]. The receiver of the sensitive email is a doctor in the community with an email address of [email protected]

The encrypted email will look like any other email in your inbox. 


This example uses a Yahoo mail account.