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CommonSpirit Patient Portal and Mobile App Updates

We have updated the CommonSpirit Patient Portal and Mobile App login process and you now need to reset your password to access your account. Mobile App users will also need to perform an app update and a password reset.

View  step-by-step instructions with visuals on how to make these updates:

How To Update Your CommonSpirit Patient Portal Password on the Web Browser

How To Update Your CommonSpirit Mobile App
  

Important Update: Accessing Your CommonSpirit Patient Portal

We're committed to providing you with the most secure and convenient access to your health information. As part of this commitment, we're making important updates to the login process for the CommonSpirit Patient Portal and Mobile App.

This page is your resource for understanding these changes and ensuring a smooth transition.

What's Happening?

We have updated the login process for your CommonSpirit Patient Portal and Mobile App. To ensure continued access to your account, you will now need to reset your password.

What You Need To Do Now

Please follow the instructions below based on how you primarily access your patient portal.

If you use the CommonSpirit Patient Portal on a web browser:

You will need to reset your password.

  1. Visit the Patient Portal web page: patientportal.commonspirit.org
  2. Click "Forgot login information?"
  3. Verify your identity by entering the email address associated with your account, then entering the verification code sent to that email address from [email protected], and finally your date of birth.
  4. Click "Change Password"
  5. Create a password that is at least 8 characters long and includes at least one letter and one number.
  6. Sign in using your new password.

If you use the CommonSpirit Mobile App:

You will need to update the App, then reset your password.

  1. Update the "CommonSpirit – WA" App from your device's app store:
  2. After the update is complete, open the App and tap "Log in."
  3. Tap "Forgot login information?" and then select "I forgot my Password." **NOTE: If you have already reset your password using the web portal, you do not need to complete this step in the app.**
  4. Verify your identity by entering the email address associated with your account, then entering the verification code sent to that email address from [email protected], and finally your date of birth.
  5. Click "Change Password"
  6. Create a password that is at least 8 characters long and includes at least one letter and one number.
  7. Once your password is created, you will see the 'Forgot login information' screen again. Dismiss this screen by tapping the 'X' (Android) or 'Close' (iPhone) in the top right corner. You will then be taken back to the login screen.
  8. Sign in using your new password.

If you do not receive a verification email (remember to check your spam folder), call the Service Desk at (844) 528-8383, which is available at all hours, seven days a week.

Need More Detailed Guidance?

View step-by-step instructions with visual aids on how to make these updates:

Your Security is Our Priority

We are committed to providing a secure and reliable platform for accessing your health information. As a reminder for your security:

  • We will never ask you to provide your password by email, text message, or phone.
  • We will never ask for your Social Security number by email.
  • We will only ask you to verify the email address associated with your Patient Portal account.

Questions or Need Assistance?

If you have any questions or require assistance with verifying your email, please do not hesitate to contact our support team at:

Thank you for trusting us with your care and for your patience and cooperation as we work to enhance your digital health experience.

Learn about the Portal and App

FAQs

  • In June 2026, a patient portal system update occurred requiring patients to update their password. The password reset allows you to access the updated version of the portal and app. This will address underlying issues that have impacted patient access for some patients.
     

  • We understand that some patients have experienced challenges accessing their new CommonSpirit Patient Portal and App patient portal.  We implemented a system update Patient Portal/App login process to address access issues experienced by some patients. This update requires all CommonSpirit Patient Portal users to reset their password and Mobile App users to perform an App update and a  password reset.

    To ensure you continue to have access to the CommonSpirit Patient Portal, you will need to reset your password and update your mobile app.
      

  • We want to be clear: There have been no security issues and no patient data has been breached as a result of the electronic health record transition.
     

  • You will be able to view your historical health information in the previous MyVirginiaMason portal until April 29, 2027 by going to virginiamason.org/myvirginiamason and logging in with your prior username and password.

    Online bill pay is also accessible through MyVirginiaMason for services received before May 2, 2026.

    To continue to manage your care online, you need to use the new CommonSpirit Patient Portal. Following your next care appointment, new health information—such as appointments, test results and messages—will appear in the CommonSpirit Patient Portal.
      

  • If you receive care at Virginia Mason Medical Center or Virginia Mason clinics, you will generally use the CommonSpirit Patient Portal. If you receive care at other Virginia Mason Franciscan Health locations, including  some specialty services at Virginia Mason Medical Center, you may need to use two patient portals, a CommonSpirit Patient Portal, powered by MyChart and a VMFH MyChart account. Learn how to set up and link MyChart accounts to manage your care.

    You will need a VMFH MyChart account for the following locations:

    • St. Anne Hospital Asthma, Allergy and Immunology at Virginia Mason Medical Center – Seattle (Lindeman Pavilion, Suite 101) formerly Asthma, Allergy and Immunology at Virginia Mason
    • St. Anne Hospital Hematology and Oncology at Virginia Mason Medical Center – Seattle (Buck Pavilion, Suite 200) formerly Hematology and Oncology at Virginia Mason
    • St. Anne Hospital Infusion at Virginia Mason Medical Center - Seattle (Buck Pavilion, Suite 200) formerly Virginia Mason Medical Center – Infusion Center
    • Franciscan Specialty Infusion Center at Virginia Mason Medical Center – Seattle (Health Resources Building, Suite 200) formerly Virginia Mason Medical Center – Specialty Infusion Center
    • St. Anne Hospital Palliative Care at Virginia Mason Medical Center – Seattle (Buck Pavilion, Suite 200) formerly Virginia Mason Medical Center Palliative Care
       

  • VMFH is a member of CommonSpirit. This means some of your messages and notifications, such as reminders and test results, may now come from CommonSpirit. Rest assured, these messages are from your same physicians and caregivers.
      

  • A healthcare proxy (also called a healthcare agent or Power of Attorney for Healthcare) is the person you choose to make healthcare decisions for adults and minors. Your proxy can talk with your doctors, consult your medical records, and make decisions about tests, procedures, and other treatment.

    Proxy access to manage healthcare for minor and adolescent patients online through a patient portal involves specific consent requirements, especially for adolescents (ages 13-17), due to Washington State law.

    For questions about proxy access, please contact your care team.

    Child Proxy Access: Ages 0-12

    •  To request proxy access for your child, please complete this form and return it to your care team in person. Child Proxy Request Form (ages 0-12).

    • Children under the age of 13 are not able to have their own MyChart account, so a parent or legal guardian must create their own CommonSpirit Patient Portal account to set up proxy access.  

      • Once proxy access is granted, the child’s health information will appear in the parent/legal guardians CommonSpirit Patient Portal account. 

    • If you previously had proxy access for a minor, or wish to establish new proxy access, you will need to complete the necessary paperwork at your next visit.

    Adolescent Proxy Access:  Ages 13-17

    • In Washington State, adolescent patients (ages 13-17) must consent to allow a parent or guardian to have proxy access to their patient portal. If the adolescent does not consent, proxy access cannot be granted. Patients in this age group can have their own MyChart account with access to some, but not all, of their healthcare information.

    • To obtain or maintain proxy access for an adolescent, both the parent/guardian and the adolescent must sign consent forms. These forms ensure compliance with patient confidentiality and state regulations.

    •  To request proxy access for your adolescent, please complete this form and return it to your care team in-person. Adolescent Proxy Request Form (ages 13-17)

    • An adolescent patient retains the right to revoke proxy access at any time.

    • For adolescent patients (13-17), setting up a portal account requires a unique email address and phone number for the adolescent. The parent/guardian's email or phone number cannot be used for the adolescent's primary account. They will need a unique activation message to create their own CommonSpirit Patient Portal account, and a front desk team member can send the activation message to them.

      •  If granted proxy, their full health information will appear in their parent/legal guardians account.

    • If you previously had proxy access for an adolescent minor, or wish to establish new proxy access, you will need to complete the necessary paperwork.

    Adult Proxy Access: Ages 18 and older

    • For adult patients, they can grant proxy access to another adult directly from within their own CommonSpirit Patient Portal account account.
        

    • To request a prescription refill, please call your retail pharmacy directly. 
    • Your pharmacy will then process your request and work with your provider if additional authorization is needed.
        

  • To create an account, you can view instructions at vmfh.org/commonspirit-patient-portal. 

    You can also download the CommonSpirit Mobile App on your phone from the App Store or Google Play, or by searching CommonSpirit-WA in your app marketplace.
      

  • You can continue to manage your care by calling your clinic directly. If you want to manage your care online, you must create a CommonSpirit Patient Portal account. If you already have a CommonSpirit Patient Portal account, you will need to reset your password.
      

  • You can always access your health information and manage your care by contacting your care team’s office directly. We are committed to ensuring everyone has access to the care and information they need, regardless of their technological preferences.
      

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    We are ready to assist you.