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MyVirginiaMason Frequently Asked Questions

If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call: 800-276-8807. Support staff is available 24 hours a day, seven days a week.

General Information

  • Virginia Mason's MyVirginiaMason patient portal allows you to go online to request appointments, schedule select appointments yourself, view lab results, send secure messages to your care teams, request prescription renewals and see a summary of medications, allergies, immunizations and medical issues.

  • You can enroll in MyVirginiaMason while visiting Virginia Mason for an appointment or over the phone. Speak with your provider or a member of your care team to start the enrollment process.

  • For our patients who are deaf, we are happy to set you up during your next clinic appointment, or you may contact our patient relations team via email at [email protected].

  • Enrolling in MyVirginiaMason will take less than five minutes, and your provider's office will have much of the information needed. You will need to have proper identification with you to enroll. Acceptable forms of ID include:

    • Driver's license
    • State issued ID
    • U.S. Military ID
    • Virginia Mason Staff ID
    • Passport
    • Marriage license*
    • Divorce decree*
    • Adoption papers*
    • Social security card*
    • Birth certificate*

    * must be accompanied with a valid picture ID

  • Please check your spam or junk mail folders in your email account. If you still can’t find it, please call your Virginia Mason clinic and ask them to verify your email address and resend the invitation.

  • Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You can enroll for access to your child's medical information at your next pediatric appointment. You can enroll for access to another adult’s medical information if the patient is 18 years of age or older. If you are a legal guardian, you will need a copy of a letter of guardianship or court order granting guardianship. Otherwise, you will need an active durable power of attorney (DPOA). You will also need to complete a request for proxy access. Please send this paperwork to Health Information Services:

    Virginia Mason Medical Center
    Mailstop: A-HIS-ROI
    1100 9th Ave.
    Seattle WA 98101

  • Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors. 

  • No. Your MyVirginiaMason account is specific to your health care and is tied only to your medical record.

  • Yes, a mobile version of MyVirginiaMason is available.

  • You may call the MyVirginiaMason support line at 800-276-8807, 24 hours a day, seven days a week.

  • No. MyVirginiaMason and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

MyVirginiaMason Features

  • When you select a provider to contact in MyVirginiaMason, the message will be sent through your electronic medical record to that provider's specialty area/clinic.

  • You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • Yes. Please call us at 888-862-2737 instead of using online messaging for any of the following purposes:

    • You need to see a physician today
    • You need a prescription filled today
    • You need to cancel or reschedule an appointment in the next 24 hours
    • You need to cancel or reschedule a procedure/surgery within the next four days
  • No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messages through MyVirginiaMason.

  • Yes, you can attach files or photos to secure messages. Please only attach files relevant to your personal medical care.

  • Yes. Virtual video visits for primary care and pediatrics are available to be self-scheduled via MyVirginiaMason.

  • Yes. If you choose to request or cancel an appointment through MyVirginiaMason, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • Yes. If you choose to request a prescription renewal, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • Most lab test results are viewable in MyVirginiaMason. Radiology and pathology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently microbiology lab results are not available in MyVirginiaMason.

  • Lab results will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.

  • Yes. Most clinical notes are available in MyVirginiaMason starting July 1, 2014. Clinical notes from July 1 forward are viewable in the patient portal, but notes before that date are not viewable. Clinical notes from before July 1 can be requested through Virginia Mason's Health Information Services Department (Medical Records).