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MyVirginiaMason Frequently Asked Questions

If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call: 800-276-8807. Support staff is available 24 hours a day, seven days a week.

General Information

  • How will MyVirginiaMason benefit my health care?

    Virginia Mason's MyVirginiaMason patient portal allows you to go online to request appointments, schedule select appointments yourself, view lab results, send secure messages to your care teams, request prescription renewals and see a summary of medications, allergies, immunizations and medical issues.

  • How do I sign up for MyVirginiaMason?

    You can enroll in MyVirginiaMason while visiting Virginia Mason for an appointment or over the phone. Speak with your provider or a member of your care team to start the enrollment process.

  • How do I sign up for MyVirginiaMason if I am deaf or hard of hearing?

    For our patients who are deaf, we are happy to set you up during your next clinic appointment, or you may contact our patient relations team via email at [email protected].

  • What do I need to enroll in MyVirginiaMason?

    Enrolling in MyVirginiaMason will take less than five minutes, and your provider's office will have much of the information needed. You will need to have proper identification with you to enroll. Acceptable forms of ID include:

    • Driver's license
    • State issued ID
    • U.S. Military ID
    • Virginia Mason Staff ID
    • Passport
    • Marriage license*
    • Divorce decree*
    • Adoption papers*
    • Social security card*
    • Birth certificate*

    * must be accompanied with a valid picture ID

  • What if I didn’t receive my invitation email?

    Please check your spam or junk mail folders in your email account. If you still can’t find it, please call your Virginia Mason clinic and ask them to verify your email address and resend the invitation.

  • Can I enroll my spouse, child or another family member in MyVirginiaMason?

    Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You can enroll for access to your child's medical information at your next pediatric appointment. You can enroll for access to another adult’s medical information if the patient is 18 years of age or older. If you are a legal guardian, you will need a copy of a letter of guardianship or court order granting guardianship. Otherwise, you will need an active durable power of attorney (DPOA). You will also need to complete a request for proxy access. Please send this paperwork to Health Information Services:

    Virginia Mason Medical Center
    Mailstop: A-HIS-ROI
    1100 9th Ave.
    Seattle WA 98101

  • Are MyVirginiaMason accounts available for minors 13-17 years old?

    Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors. 

  • Can I ask questions regarding a family member from my MyVirginiaMason account?

    No. Your MyVirginiaMason account is specific to your health care and is tied only to your medical record.

  • Is a mobile version of MyVirginiaMason available?

    Yes, a mobile version of MyVirginiaMason is available.

  • How do I get technical help accessing MyVirginiaMason?

    You may call the MyVirginiaMason support line at 800-276-8807, 24 hours a day, seven days a week.

  • Can I use MyVirginiaMason to communicate an emergency or medical concern?

    No. MyVirginiaMason and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

MyVirginiaMason Features

  • Where will secure messages sent through MyVirginiaMason go?

    When you select a provider to contact in MyVirginiaMason, the message will be sent through your electronic medical record to that provider's specialty area/clinic.

  • How soon will I hear back from my care team after sending a secure message?

    You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • Are there situations where I shouldn't use online messaging through MyVirginiaMason?

    Yes. Please call us at 888-862-2737 instead of using online messaging for any of the following purposes:

    • You need to see a physician today
    • You need a prescription filled today
    • You need to cancel or reschedule an appointment in the next 24 hours
    • You need to cancel or reschedule a procedure/surgery within the next four days
  • Can I send an email to my provider, instead of using secure messaging through MyVirginiaMason?

    No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messages through MyVirginiaMason.

  • Can I send files or photos to my provider through secure messaging on MyVirginiaMason?

    Yes, you can attach files or photos to secure messages. Please only attach files relevant to your personal medical care.

  • Will MyVirginiaMason allow me to schedule my own appointments?

    Yes. Virtual video visits for primary care and pediatrics are available to be self-scheduled via MyVirginiaMason.

  • Will MyVirginiaMason allow me to make online appointment requests or cancellation requests?

    Yes. If you choose to request or cancel an appointment through MyVirginiaMason, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • Will MyVirginiaMason allow me to make online prescription renewal requests?

    Yes. If you choose to request a prescription renewal, a representative from Virginia Mason will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).

  • What lab results will be viewable in MyVirginiaMason?

    Most lab test results are viewable in MyVirginiaMason. Radiology and pathology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently microbiology lab results are not available in MyVirginiaMason.

  • When will I see my lab results?

    Lab results will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.

  • Will MyVirginiaMason allow me to view my clinical notes?

    Yes. Most clinical notes are available in MyVirginiaMason starting July 1, 2014. Clinical notes from July 1 forward are viewable in the patient portal, but notes before that date are not viewable. Clinical notes from before July 1 can be requested through Virginia Mason's Health Information Services Department (Medical Records).