Accessibility

The ability to communicate effectively is critical to help our patients to understand and participate in their care and treatment. In order to overcome communication barriers, we will provide free auxiliary aids and services to patients and their visitors who are deaf or hearing-impaired, have impaired vision, speaking or manual skills. We are dedicated to providing high-quality care to everyone, no matter their background or abilities.

To assist in your communication needs, we offer a number of auxiliary and assistive aids and services, including, but not limited to the list below. To request these services, ask a staff member at any of our care facilities. Please be aware we may not have all services available at the time of request. Learn more.

• Assistive listening devices; Assistive devices
• Braille materials and displays
• Large print materials
• Magnifiers
• Note-taking
• Closed Captioning
• Qualified Medical Interpreters (QMI); Qualified Sign Language Interpreters
• Real-time computer-aided transcription services
• Sound amplifiers (SuperEars)
• Text Telephones (TTY) services
• Written materials
• Clear masks
• Other assistance as requested
    

All Virginia Mason Franciscan Health hospitals and clinics provide auxiliary aids and services including language and interpreter services free of charge in order to ensure that our patients and visitors have effective communication. If you have a preferred language other than English, or if you are deaf, hard of hearing, or deaf blind, you can access language and interpreter services at no charge. These services include the use of qualified interpreters in over 200 languages including ASL, who may be provided in-person, via video remote interpreting, or over the phone. Learn more about our Language and Interpreter Services.