At Virginia Mason Franciscan Health, delivering the highest quality of healthcare with the latest technology is not enough. We’re not satisfied unless you’re also satisfied. We’re committed to providing you with a good experience and putting policies into place to ensure interactions with your care provider are professional, helpful, courteous and respectful.
Virginia Mason Franciscan Health has been recognized by national organizations for the quality of our patient experience.
In both 2019 and 2020, Virginia Mason Franciscan Health received the Guardian of Excellence Award for Patient Experience from Press Ganey.
Virginia Mason Franciscan Health has also received the Healthgrades Outstanding Patient Experience Award™ for the eighth consecutive year, placing the medical center among the top 5 percent of hospitals nationwide for patient experience.
To help us provide the exceptional care for which we’re known, we solicit patient satisfaction surveys and post the results online. All ratings and comments are submitted by Virginia Mason Franciscan Health patients and verified by an independent, national patient survey company, Press Ganey Associates, Inc. Patient comments are displayed in their entirety and anonymously to protect your confidentiality and privacy. Virginia Mason Franciscan Health receives feedback from more than 20,000 patients each year.