Virtual Urgent Care

Our Virtual Urgent Care service offers convenient access to board-certified family medicine providers or advanced registered nurse practitioners to treat after-hours health concerns over the phone or via a web camera (webcam). All Virginia Mason Franciscan Health employees and their dependents are welcome to use Virginia Mason Franciscan Virtual Urgent Care at This service is considered a qualified health care expense so you can use your health account to pay for this service.

Choosing the right level of care

Below is a quick summary of Virginia Mason Franciscan Health’s primary care, urgent care, Virginia Mason Franciscan Virtual Urgent Care and emergency services to help you choose the right level of care for you and your loved ones:

Primary care

Your long-term partner—If the situation doesn’t require immediate care, turn to your primary care provider. He or she can provide routine health exams, regular screenings, vaccinations, prescription refills and treat illnesses, like the flu and ear infections, and minor injuries, partnering with you to follow your overall health. To find a provider in the Rainier Health Network please visit

Urgent care

Same-day care, no appointment necessary. For those times when you need care the same day, but your provider isn’t available—such as evenings and weekends—urgent care offers walk-in appointments and extended hours. Virginia Mason Franciscan Health clinics provide digital X-ray, stitches and care for minor injuries and illnesses, like cuts, lacerations, minor burns, sprains and infections.

Virtual urgent care

Where and when you need care—Virginia Mason Franciscan Virtual Urgent Care is a supplement for in-person care, and provides an appointment via phone or video chat 24/seven with board-certified providers or nurse practitioners. Visit online at Virginia Mason Franciscan Virtual Urgent Care provides consultation, diagnosis and treatment, including prescriptions, as appropriate, all from the comfort of home—or on the go. In many cases, Virginia Mason Franciscan Virtual Urgent Care can be there when the flu strikes at 2 a.m., a nasty cough develops during an important meeting or a camping trip is interrupted by a spider bite.

More information