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View additional information >Virtual Urgent Care
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- Whether you are a new patient or you need to see your regular physician or provider for a medical issue, you can do so from the comfort of your home.
- When you call for any non-urgent appointment, ask if the clinic offers Zoom and if your appointment is appropriate for a virtual visit. You can download Zoom here. Clinic staff will explain how to access Zoom from either your mobile device or desktop computer, and will give you the Zoom ID to use. You do not have to create a Zoom account to use this service.
- All aspects and quality of the visit are similar to an in-person visit, including cost and copays, if required. Most payers cover virtual visits.
- Rest assured we never record virtual visits, and they are encrypted to ensure patient privacy.
- To learn more about the process, watch our Virtual Visits video.
If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest Emergency Services department.
Our team of board-certified providers and nurse practitioners are available 24 hours a day to provide consultation, diagnosis and treatment through video chat or over the phone; for both COVID-19 and our regular urgent care services. No appointment needed.
Virtual urgent care and COVID-19
With the influx of virtual visits due to COVID-19 in our community we are experiencing longer than usual wait times for our virtual visits. While this is not ideal, staying at home and waiting is the best way to prevent the spread of illness. Once you have registered for your visit, there is an option to receive a text notification when the provider is ready to see you.
Learn more about COVID-19 and our latest updates
About Virginia Mason Franciscan Virtual Urgent Care
Visits last about 20 minutes, and our team can even call in prescriptions (deemed clinically appropriate) to your local pharmacy. If you don’t need care right away, let us help you find a provider near you.
Virginia Mason Franciscan Virtual Urgent Care can treat a variety of minor illnesses, such as the common conditions below.
- Cold and flu
- Pink eye
- Rash
- Stomach flu
- Allergies
- Back pain
- Urinary tract infection in adult women
Explore all that Virginia Mason Franciscan Virtual Urgent Care can offer you. Review our frequently asked questions to learn more.
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Great care is only a few clicks away.
Once your virtual urgent care visit starts via telephone or video, your virtual provider will ask you a series of brief questions to help understand the nature of your health concern and the best treatment options for you.
Virtual visits typically last about 20 minutes. We will provide a summary of your visit online and make arrangements for follow-up if it is required. We can even help you find a new provider. Any prescriptions your virtual provider deems appropriate will be called in to your pharmacy.
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Easy-to-understand pricing
$59 per visit
We accept Visa, MasterCard and Discover. We cannot accept gift cards of any form at this time.
At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a virtual visit that does not result in a diagnosis or prescription is not considered cause for a refund.
Insurance coverage
Due to certain laws and regulations, we cannot accept insurance for virtual visits at this time unless you are specifically set up by your insurance plan administrator. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.
If you are a Medicaid patient covered by Molina Healthcare of Washington and have selected a Franciscan Medical Group provider for your primary care needs, you may be eligible to receive virtual urgent care at no cost to you. Go to the patient information page and select "Molina WA Medicaid Virginia Mason Franciscan Virtual Urgent Care Program" from the member program drop-down on our website. You will be prompted to enter your Molina Member Identification number to verify eligibility for the program.
Medical expense reimbursement
Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee.
Restrictions
Due to regulatory restrictions, we cannot provide a virtual visit to individuals covered under a federal insurance program, such as Medicare, Medicare Advantage, Medicaid or Tricare, unless you are specifically set up by your insurance plan administrator.
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Virginia Mason Franciscan Virtual Urgent Care can treat a variety of minor illnesses*. Our most common conditions include:
- Acne
- Allergies
- Asthma
- Athlete's foot
- Back pain
- Burns
- Colds
- Congestion
- Constipation
- Cut
- Cough
- Dermatitis
- Diarrhea
- Ear pain
- Eye Issues
- Fever
- Flu
- Headache
- Hives
- Insect bites
- Nausea
- Pink eye
- Rash
- Scrapes and bruises
- Shingles
- Sinus symptoms
- Sore throat
- Sprains
- Stomach flu
- Urinary tract infection in adult women
- Vomiting
- Yeast infection
- and much more ...
*Our providers will always assess your condition individually and based on your unique circumstances, including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.
At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a virtual visit that does not result in a diagnosis or prescription is not considered cause for a refund.
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We take security seriously
Virginia Mason Franciscan Virtual Urgent Care actively maintains the privacy and security of your information. All of your personal health information and visit details are confidential and protected by the Health Insurance Portability and Accountability Act (HIPAA) and/or state laws regarding the privacy of medical records. We collect only the patient information absolutely required in order to deliver our service effectively.
Your personal information and visit details are confidential and are protected in a secure manner. Transmitted information is encrypted using Secure Socket Layer (SSL) technology. Your login credentials are securely collected and stored following industry standards for preventing others from determining your unique credentials.
Temporary Pause of Virtual Urgent Care Service
Beginning Sept. 22, 2022, Virginia Mason Franciscan Health is not offering virtual urgent care. We apologize for the inconvenience and are working hard to be able to offer this service again very soon to better serve you. Please check back in the future for your virtual urgent care needs.
Urgent Care, Walk-In Clinics and Primary Care Options
Current Virginia Mason Franciscan Health patient?
We encourage you to visit one of our in-person urgent care or walk-in clinics conveniently located throughout western Washington or contact your primary care provider about an urgent clinic visit.
In-person or virtual primary care appointments during regular business hours can be scheduled online or by phone at your convenience. Learn more.
If this is an emergency, please call 9-1-1 or visit a nearby emergency services department.
Not a current Virginia Mason Franciscan Health patient?
If you are not an established or current patient, we encourage you to visit one of our in-person urgent care or walk-in clinics conveniently located throughout western Washington.
Looking for a primary care provider?
If you do not already have a primary care provider or are looking for a new provider, VMFH Primary Care is here for you. We provide primary care services for every age and stage of life. That means we offer the full range of health and wellness services from pediatrics to adult medicine. Our primary care doctors are here to help you achieve your best health with locations conveniently located throughout Washington state. You can now schedule your primary care appointments online, at your convenience—whether you are a new or returning patient. Learn more.
If this is an emergency, please call 9-1-1 or visit a nearby emergency services department.