Choosing the Right Level of Care

Choosing the right level of care isn’t always simple. Below we provide a quick summary of Virginia Mason Franciscan Health’s primary care, urgent care, virtual urgent care and emergency services, so knowing where to go is one less thing you’ll have to worry about.

  • Primary care: Your long-term partner

    If the situation doesn’t require immediate care, turn to your primary care provider. They can provide routine health exams; regular screenings; vaccinations; prescription refills; and treat illnesses like the flu and ear infections, and minor injuries, partnering with you to follow your overall health.

  • Urgent/walk-in care: Same-day care, no appointment necessary

    For those times when you need care the same day, but your provider isn’t available—such as evenings and weekends—urgent care offers walk-in appointments and extended hours. Virginia Mason Franciscan Health clinics provide digital X-ray, stitches and care for minor injuries and illnesses, like cuts, lacerations, minor burns, sprains and infections.

    Visit urgent/walk-in care for: 

    • Allergic reaction
    • Bladder infection 
    • Cold and flu symptoms
    • Cuts, scrapes, bites, burns or rashes
    • Earaches or headaches
    • Low-grade fevers
    • Pink eye
    • Simple fractures (bones not broken through skin)
    • Sinus infections
    • Sprains or strains
    • Vomiting or diarrhea 
  • Virtual urgent care: Where and when you need care

    Virtual urgent care is a supplement for in-person care and provides an appointment via phone or video chat 24 hours a day with board-certified providers. Virtual urgent care provides consultation, diagnosis and treatment, including prescriptions, as appropriate, all from the comfort of home—or on the go. In many cases, virtual urgent care can be there when the flu strikes at 2 a.m., a nasty cough develops during an important meeting, or a camping trip is interrupted by a spider bite.

  • Emergency care

    Life-threatening emergencies and trauma require emergency treatment. If you or a loved one has serious symptoms, go to the nearest hospital Emergency Services department or call 911 immediately. Our Emergency Services departments are open 24 hours a day. Symptoms that require emergency care include:

    • Chest pain or other symptoms of a heart attack
    • Coughing or vomiting blood
    • Deep cuts or bleeding that won’t stop
    • Difficulty breathing or shortness of breath
    • Numbness in the face, arm or leg
    • Seizures
    • Severe abdominal pain
    • Severe burns
    • Sudden blurred vision
    • Sudden dizziness, weakness, loss of coordination or balance
    • Sudden, severe headache
    • Any other condition you believe is life-threatening