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Virtual Visits

Visit your provider from the comfort of your home

Call to schedule a virtual visit: 844-913-0043

How it works

Whether you are a new patient or you need to see your regular provider for a non-urgent, medical issue, you can do so from the comfort of your home, via the Zoom app, on your phone or computer.

Step 1: Call to schedule your primary care, specialty care or pediatric visit

Call 844-913-0043 to schedule your virtual clinic visit. When you call, we will provide you with a Zoom meeting ID. We will also answer any questions you might have about downloading the Zoom app. You will also receive an appointment confirmation from your physician with instructions on next steps.

Step 2: Download the Zoom app

Accessing via a mobile device? Download the Zoom Cloud Meetings app from the app store (see links below). Accessing via your comoputer? Download the app by visiting Zoom Download Center, or you can join the meeting directly by visiting Zoom Join Meeting.

Apple App
Google Play

Step 3: Join the meeting by entering your meeting ID

When it is time for your appointment, open the Zoom app and select "Join a Meeting." Enter the meeting ID we have provided and select an audio option. You will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.

Have questions? Call us at 844-913-0043.

Services offered via virtual clinic visits

  • Family Medicine/Primary care
  • Pediatrics
  • Bariatric (weight loss) surgery
  • Cancer care
  • Dermatology
  • Endocrinology
  • ENT
  • Gastroenterology
  • Infectious disease
  • Neurology
  • OB-GYN
  • Orthopedic
  • Pain
  • Rheumatology
  • Sleep medicine
  • Urology

Virtual Urgent Care available 24/7

Virginia Mason Franciscan Health virtual urgent care is available 24/7, including holidays. Our virtual urgent care team of board-certified doctors provide consultation, diagnosis and treatment including prescriptions, as appropriate, all from the comfort of home - or on the go through a video visit.

Questions about insurance?

Many aspects of your virtual clinic visit are similar to an in-person visit, including cost and copays, if applicable. Franciscan Medical Group is included in a wide selection of health insurance plans, and most payers cover virtual visits. Find more information about insurance, including a list of accepted insurance plans.

*Please check with your health insurance plan to determine if a referral is required for this service.

Frequently asked questions

  • We know how busy life can get, and how valuable your time is. That’s why we’re pleased to offer virtual video visits, an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.

  • The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.

  • It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

  • You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.

  • Depending on the nature of your visit, it should be no different than an in-person primary care or pediatric visit.

  • You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.

  • Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.

  • Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant so they protect your privacy.

  • Please contact your doctor’s office for assistance.

  • Joining from a mobile device:

    You will need to download a Zoom Cloud Meetings app on your device. You do not need to create an account. If you do not have the Zoom app installed, you can download it from the app store or visit Zoom Download Center on the mobile device you will be using for your virtual visit and download Zoom Cloud Meetings. Once you have the Zoom Cloud Meetings app, with the app open return to the link provided and click “Join.”

    Joining from a computer:

    If you do not have the Zoom app and are using a computer, you can download the app by visiting visiting Zoom Download Center, or you can join the meeting directly by visiting Zoom Join Meeting. If prompted, please type in your 10-digit meeting ID number.

    With either of these methods you will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.