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Patients and Visitors: Rehabilitation Hospital

  • Hospital visitor restrictions: 

    • Current restriction may include:
      • One visitor per day per patient during visitor hours (5 a.m. to 5 p.m.)
      • One visitor at a time for end-of-life
      • One support person for laboring mothers
      • Parents of a special-care infant 
      • Care partner who needs to learn how to care for a patient 
      • Designated driver for surgery patients
    • Children 12 and under are restricted from visiting
    • All approved visitors:
      • Must use designated entrances
      • Will be screened for COVID-19 symptoms
      • Will be asked to complete hand hygiene upon entry
      • Must wear a mask while inside the building
      • Are encouraged to maintain physical distancing (at least six feet apart from others)

    Clinic visitor restrictions: 

    • For everyone's protection, we are restricting visitors from accompanying patients to an appointment. Accommodations will be made for minors and special circumstances.
    • We ask that you provide your own mask and wear it upon entering a Franciscan location. If you do not have a mask, we will provide one for you.
    • Please, do NOT come to your appointment if you have a fever, cough, shortness of breath, new loss of taste or smell, or have had close, in-person contact with someone who has tested positive for the COVID virus within the past 14 days. If symptoms are severe, call 911 or go directly to one of our COVID-19 Triage Centers, Urgent Cares or Emergency Services departments.

At this time we have NOT had any cases of the Coronavirus (referred to as COVID-19) in our facility, but are choosing to take precautionary measures for the well-being of our patients and our employees. Our top priority is providing the safest environment possible for our patients, and visitors. As a result, we are implementing a temporary visitation restriction policy. The restriction will include the following:

  • Front door to the facility will be secured
  • Visitors may push the call button at front door to reach a staff member
  • Visitors will not be granted access to hospital unless absolutely necessary

The following categories of people will not be permitted in the facility at this time

  • Anyone experiencing fever and/or symptoms such as coughing, sore throat, runny nose, or difficulty breathing will need to refrain from visiting
  • In addition, no visitors under the age of 14 are permitted at the bedside at this time

Overview of amenities

  • 60 private, luxurious suites with guest accommodations
  • 12-bed, low-stimulus, secure, brain-injury unit equipped with state-of-the-art technology and safety features
  • A unit dedicated to stroke recovery and neurology wellness
  • Bariatric suites furnished with specialty equipment to promote safety
  • Adaptive kitchen for re-learning skills of daily living
  • Day rooms designed for patients and their families to gather and support one another
  • Transition apartment where patients can practice their independence before going home
  • Outdoor healing and mobility courtyard designed to promote safe community re-entry
  • Outdoor putting green and driving range geared towards a more athletic-focused recovery
  • Flat-screen TVs
  • Complimentary Wi-fi
  • Chapel for spiritual support

General information

  • Phones
    Patients and visitors may quietly use personal cell phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A phone is located in each patient’s room.
  • Cafeteria
    Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.
  • Parking
    Free parking is provided for patients and visitors in parking lots on the hospital campus.
  • Visiting hours
    Regular visiting hours are generally from 8 a.m. to 8 p.m. daily. After regular visiting hours, please contact our main line number which will be forwarded to security.

Children under 12 should be accompanied by an adult when visiting the hospital.

Visitors may be required to follow certain procedures, depending on the condition of the patient. The nurse staff will provide specific instructions for visiting these patients.

  • Flower and balloon information
    We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted in any Virginia Mason Franciscan Health hospital facility.
  • Pastoral/spiritual care
    Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.
  • Billing
    Your stay will be reviewed before admission and approved based on medical necessity criteria and will cover most services provided during your inpatient rehabilitation stay, as long as you continue to meet criteria. The Medical Director will evaluate whether you meet these criteria, but this is always subject to Medicare/Insurance review. If there are limitations in your coverage, your case manager will discuss these with you, as well as alternative resources to help meet your needs.

Out-of-pocket expenses that you may incur will depend upon your specific insurance coverage, co-payments, benefits, and eligibility. Most patients may need to purchase durable medical equipment (wheelchair, walker, commode) for discharge needs. Insurance coverage for this equipment varies.

As a recipient of Federal financial assistance, Virginia Mason Franciscan Health is dedicated to providing services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights. Virginia Mason Franciscan Health does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of age, race, color, creed, national origin, ethnicity, religion, marital status, sex, sexual orientation, gender identity or expression, physical , mental or other disability, citizenship, medical condition, or any other basis prohibited by federal, state, or local law in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Virginia Mason Franciscan Health directly or through a contractor or any other entity with which Virginia Mason Franciscan Health arranges to carry out its programs and activities.

Advanced Directives
Reproductive Policy
Admissions Policy