FranciDr. Scott Helton, MD, FACS, was joined by his patient Mary Cranny to improve processes in the pancreatic cancer center. Mary's contribution as a Patient Family Partner was critical to improving the work. Since that first experience Mary has joined other workgroups to improve processes at Virginia Mason.
Mary's advice to all patients is to get involved because "our patient experience and voice matter at Virginia Mason Franciscan Health. Together we are transforming health care!"
This Patient Family Partner volunteer role invites you to be an equal team member with our staff on improvement workshops. Our staff are excused from their regular duties to gather in a workshop setting to study and better understand processes that improve patient care. You will be representing the patient-family perspective. Time commitment ranges from one to five days.
Individuals would participate in a one-time meeting sharing their story, providing feedback, suggestions or solutions on a particular topic.
Review patient/family educational or marketing communication materials for readability, simplicity and understandability. Emails come intermittently.
Come share your patient or family perspectives on a variety of committees or guiding teams that plan services throughout Virginia Mason Franciscan Health. Examples are: safety, quality or guiding teams planning Kaizen improvement work within a specialty area.
Get started with your volunteer application.