Billing & Insurance

We understand you may have questions regarding your medical bills or need assistance navigating the billing process. You may also be looking for information regarding online payments, estimation of costs, or financial assistance.

Paying for healthcare costs

We’re here to help you navigate the steps involved in paying for medical care. Learn more about:

Find answers to your questions

View our billing resources & FAQs for more information about billing, insurance and financial support services.

We’re here to help

There’s no need to worry. We’re available to answer your billing questions. Contact the Billing Office for where the services will be performed or were rendered. We can be reached in the following ways:

CHI Franciscan/Franciscan Medical Group

  • Contact our Billing Office
    1-888-779-6380
    Monday through Friday from 8 a.m. to 5 p.m.

Virginia Mason Medical Center

  • Contact our Billing Office
    206-223-6601
    1-800-553-7803
    TTY 206-344-7984
    Monday through Thursday from 8 a.m. to 5:30 p.m.
    Friday 9 a.m. to 5 p.m.
  • Connect via email
    Use our online form to connect with us about billing questions.