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Billing & Insurance
We understand you may have questions regarding your medical bills or need assistance navigating the billing process. You may also be looking for information regarding online payments, estimation of costs, or financial assistance.
Paying for health care costs
We’re here to help you navigate the steps involved in paying for medical care. Learn more about:
- Understanding your medical bills, including how to estimate your costs and make online payments
- Estimating your out-of-pocket costs, including out cost estimate tool
- Accepted insurance plans and additional options via Washington Healthplanfinder™
- Financial assistance and discount programs available for those who qualify
Find answers to your questions
View our billing resources & FAQs for more information about billing, insurance and financial support services.
We’re here to help
There’s no need to worry. We’re available to answer your billing questions. Contact the Billing Office for where the services will be performed or were rendered. We can be reached in the following ways:
CHI Franciscan/Franciscan Medical Group
- Contact our Billing Office
1-888-779-6380
Monday through Friday from 8 a.m. to 5 p.m.
Virginia Mason Medical Center
- Contact our Billing Office
206-223-6601
1-800-553-7803
TTY 206-344-7984
Monday through Thursday from 8 a.m. to 5:30 p.m.
Friday 9 a.m. to 5 p.m.
- Connect via email
Use our online form to connect with us about billing questions.
- In Person
Meet with a Financial Navigator at Virginia Mason Medical Center in Seattle.
Monday through Friday from 8 a.m. to 4:30 p.m.