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MyChart Frequently Asked Questions

Enrollment questions

  • What is MyChart?

    MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

    • View your health summary from the MyChart electronic health record.
    • View test results.
    • Request prescription renewals.
    • Access trusted health information resources.
    • Communicate electronically and securely with your medical care team.
  • Is there a fee to use MyChart?

    MyChart is a free service offered to our patients.

  • How do I sign up?

    Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password.

  • Who do I contact if I have further questions?

    Please contact your primary or specialty care provider’s office.

Your medical record

  • When can I see my test results in MyChart?

    Your test results are released to your MyChart account after your physician has reviewed them. This is generally within one to 12 days.

  • Why are certain text results not shared electronically via MyChart?

    Your provider determines which test results are available through MyChart. Normal test results are typically released to MyChart. Test results that may require a follow up visit or are of a very sensitive nature are not released to MyChart, but will be related in an office visit or phone call to the patient.

  • If some of my health information on MyChart is not correct, what should I do?

    Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

  • If I sent a message to my provider, when can I expect a reply?

    You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyChart for my family

  • Can I view a family member's health record in MyChart?

    Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

  • Can I ask questions regarding a family member from my MyChart account?

    No, you must ask the question from the patient’s MyChart account so that responses are documented in their patient record.

  • Can my spouse and I share on MyChart account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

After I have enrolled

  • I forgot my password. What should I do?

    You may contact your primary or specialty care provider’s office to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

  • Can you send me a new activation code as I have lost it, let it expire or did not receive it?

    Please contact your primary or specialty care provider’s office. Activation codes may only be released to the patient in person, at the clinic.

  • Where can I update my personal information (e.g., home address, email or change my password)?

    Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Technical questions

  • How is MyChart secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

  • What is your privacy policy?

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

  • I was logged out of MyChart, what happened?

    We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

  • What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome).

  • My activation code does not work, what should I do?

    For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, please contact your primary or specialty care provider’s office.