For the best experience when using the Franciscan Virtual Urgent Care app on your mobile device, a wi-fi connection is recommended, and may be required by the service operator in order to have a visit. If allowed by the service operator, a cellular (3G/4G) connection can be used.
For the best experience and quality, ensure that you have a strong signal (four-five bars) when connected to a cellular network. Also, a minimum bandwidth of three Mb/s upload/download is recommended. You can check your bandwidth by using the Speedtest by Ookla app. If you don’t have the app installed, you can navigate to speedtest.net on your mobile browser, at which point you will be directed to either the App Store or Google Play Store (depending on your device) to download the app.
Patients can access Franciscan Virtual Urgent Care from their Android or iOS mobile device, using the native consumer mobile app. If the patient has been scheduled for a visit, he/she will receive an email with instructions on how to download the app. Alternatively, patients can visit Google Play or the Apple Store to download the app and follow the instructions to get started!
Franciscan Virtual Urgent Care is not currently available using a mobile browser.
To use Franciscan Virtual Urgent Care on your mobile device, ensure that your device meets the requirements below.
To test your Internet connectivity, click the “Test My Computer” button in the primary navigation bar, and follow the on-screen instructions. For the best experience when using Franciscan Virtual Care on the Internet, high-speed broadband access (e.g., cable, DSL) is recommended. For the best experience, a minimum bandwidth of three Mb/s upload/download is recommended.
In order to support TLS 1.1 and TLS 1.2, Windows 7 or newer is required. Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.1 or higher encryption.
Users will be required to download the enhanced video client prior to starting a visit. This can be performed during the “Test My Computer” exercise. Otherwise, users will be prompted to download the client before the visit begins. To help reduce the risk of video issues, ensure that there is no conflicting software running in the background that can cause issues with enhanced video. This includes other applications that may try to use your webcam (e.g., WebEx, GoToMeeting, Skype, etc.). Be sure that you have completely quit or exited out of any of these applications prior to starting your visit.
If you experience issues with your video connection and you are on a managed network, contact your network administrator to ensure the network is configured correctly to allow enhanced video to operate.
For access via the Internet, ensure that your computer meets the requirements below.