Social Services

Taking care of your health is about more than healing your body. It’s also about supporting your emotional, social, spiritual and financial wellness. At Virginia Mason Franciscan Health, we’re here to help you access the support you need throughout your health care journey. Look to us for resources in the following areas:

Virginia Mason Franciscan Health social workers can assist with information and referrals to help you and your family cope with changes. Our team provides:

• Assessments
• Advocacy
• Discharge planning
• Long-term care planning
• Power of Attorney and Advance Directives information
• Referrals to community services
• Supportive counseling
• Pre-surgery screening

Our team can help connect you and your loved ones with care and support provided by organizations in your local community, including:

• Home health
• Hospice
• Meals on Wheels
• Social Security
• Washington State Department of Social and Health Services (DSHS)
• Support groups
• Shelters
• Housing programs
• Addiction treatment
• Domestic violence
• Adult Protective Services (APS)
• Child Protective Services (CPS)
• Caregiver support
• Nursing homes
• Alternative living arrangements

Find community resources available where you live.

Nothing is more important than your safety and well-being. If you’re in immediate danger, get to a safe place and call or text 911.

The county and national resources listed below can:

• Offer emotional support
• Assist with safety planning
• Provide information about legal options
• May help locate shelters or other housing options
• Provide self-care strategies
• Make referrals to additional support services
• Answer questions
• Provide guidance to those who are a friend, family member or loved one who is trying to support a survivor of domestic violence

If you’re concerned about your phone data being tracked, try to locate a public phone or borrow a friend or family member’s phone. You can also go into your call history and delete the phone number. However, the call may still appear in your official phone record.

If you’re under the age of 18, please know that service providers (e.g., advocates, hospital staff, counselors, teachers, etc.) are mandatory reporters and are required to notify Child Protective Services or law enforcement, though some individuals may decide to contact both. If you’re concerned about a mandatory report being made, you can still call one of the hotline numbers below and avoid sharing your name or age. You deserve to access support in whatever way feels safest to you.

Our hospitals throughout the Puget Sound area provide a full spectrum of support services for patients and visitors.

• Interpreter Services
  Communication is crucial to a smooth and effective hospital stay. We want to ensure that you can communicate with your provider and other medical staff. When you arrive at the hospital, please notify the patient care staff if you need an interpreter. Learn more about Interpreter Services.
• Chaplain Services
  Our nondenominational chaplains are available to provide counseling, compassionate listening, crisis intervention, grief and bereavement resources and patient advocacy. Chaplains are available 24 hours a day. Learn more about Chaplain Services.
• Grief Services
  The death of a loved one can be devastating for those left behind. The Grief Services program at Virginia Mason Franciscan Health is here to help you. Learn more about Grief Services.
• Patient Relations
  Contact our Patient Relations department with questions or concerns. Learn more about Patient Relations.
• Financial Navigators
  Our Financial Navigators are here to help if you have questions about paying for health care. Learn more about Billing and Insurance.

No matter where you’re located in the Puget Sound, you’re minutes away from excellent care when you visit our hospitals or primary and specialty care clinics.