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Interpreter Services
Virginia Mason Medical Center provides qualified medical interpreters to all of our limited English proficiency and hearing impaired patients. Our video remote interpreting (VRI) machines can translate 175 languages including American Sign Language (ASL), sign for the hearing impaired. Our Emergency Department has two VRI machines ready to assist with patient translation needs.
Ways to communicate
Virginia Mason offers a number of interpreter services for patients.
Video remote interpreting (VRI) machines
Available 24 hours a day 7 days a week. We have Video Remote Interpreting (VRI) units in the following locations:
Example of a Video Remote Interpreting (VRI) machine
Buck Pavilion - Virginia Mason Medical Center
Lindeman Pavilion - Virginia Mason Medical Center
Jones Pavilion - Virginia Mason Medical Center
Central Pavilion - Virginia Mason Medical Center
Regional Medical Centers and other facilities:
Health Resources Building - Virginia Mason Medical Center
In person
Contact your clinic by phone and specify your language preference.
On the phone
We have connections to 75 languages and dialects via phone when you call.
Special needs
To ensure proper delivery and interpreting between medical providers and patients, Virginia Mason Medical Center recommends that patients do not use family members, friends or children as interpreters. Inform Virginia Mason Medical Center staff members if you need any other services or special requests.