General Information

While most of the things you will need when you’re in the hospital are provided, you may want to consider bringing toiletries and comfortable clothes with you to help make your stay more comfortable. 

Remember to bring your insurance card as well, but leave any valuables (credit cards, jewelry, large amounts of cash) at home. The hospital cannot assume responsibility for the safekeeping of these items. Also, do not bring your medications with you to the hospital. Instead, bring a list of the medications, the dosages and times you take them.

The main hospital doors at 925 Seneca Street are open from 5:30 a.m. to 9 p.m. The doors to the Emergency Services department, at the corner of Spring Street and Terry Avenue, are open 24 hours a day. You may enter the Emergency Department from Spring Street.

For your convenience, Virginia Mason Medical Center offers multiple dining options for patients and visitors.

• Four Seasons Cafe: The Four Seasons Cafe, located on the fourth floor of the hospital, offers full meals, a deli with sandwiches made to order, snacks and vending machines. Meals are served from 6 a.m. to 7:30 p.m., seven days a week.

• Rhododendron Café (Temporarily Closed):  located at the Inn at Virginia Mason on Spring Street, offers breakfast, lunch and dinner daily, a courtyard for outdoor dining and a full-service bar. Open seven days a week at various times.

• Breezeway Brew: Starbucks® coffee, pastries, sandwiches and snacks are available in the breezeway just east of the hospital lobby. Open weekdays from 6:30 a.m. to 5 p.m. and Saturdays from 7 a.m. to 1 p.m.

• Vending Machines: Vending machines with a wide range of snacks and beverage options are located outside the Four Seasons Cafe on the fourth floor of the hospital.

All entrances of the medical center are wheelchair accessible. If you need a wheelchair or other special equipment, call our internal transport team at 206-625-7373, ext. 61322.

When your doctor determines you’re ready to leave the hospital, he or she will confirm your discharge. You should plan to have a friend or family member help you when it’s time to leave.

All lost and found items are inventoried and stored by Security Services. All inquiries are addressed in the order received and as soon as a representative can investigate the inquiry.

For appointments in the Buck Pavilion, please park in the Buck Garage. If your appointment is in the Lindeman Pavilion, park in the Lindeman Parking Garage, located under the building. Additional parking is available under the Benaroya Research Institute and the Terry and University Parking Lot.

Valet Parking: Bring your car to these locations and we'll do the parking for you.

• Buck Pavilion Valet (1100 Ninth Ave.): Monday through Thursday - 5 a.m. to 6 p.m.; Friday - 6 a.m. to 6 p.m.
• Jones Pavilion Valet (1010 Spring St.): Monday through Friday - 9 a.m. to 5:30 p.m.
• Level 6 Surgery Valet (1000 Spring St.): Monday, Wednesday, Thursday - 5 a.m. to 5:30 p.m.; Tuesday, Friday - 6 a.m. to 5:30 p.m.

Benaroya Research Institute Garage (1201 Ninth Ave.): Enter westbound from Seneca Street between Ninth Avenue and Eighth Avenue. Elevators provide access to the street level on the corner of Ninth and Seneca. 6'5" clearance.

• Monday through Friday (attended): 6 a.m. to 5:30 p.m.

Buck Garage (1100-1123 Ninth Ave.): Enter from Ninth Avenue, across the street from the Buck Pavilion. This garage does not provide elevator access. 6'4" to 6'6" (lower level) clearance. This lot uses pay stations.

• Open 24/7

NOTE: You will need to pay your parking inside the facility before returning to your car.

Lindeman Parking Garage (1201 Terry Ave.):

Enter westbound from Seneca Street between Terry and Ninth avenues. This lot is located underneath the Lindeman Pavilion. There is elevator access directly into the Lindeman Pavilion from this garage. 6'2" to 6'8" clearance. This lot uses pay stations.

• Monday through Friday: 5 a.m to 8:30 p.m.
• Saturday, Sunday: 8 a.m. to 9 p.m.

NOTE: You will need to pay your parking inside the facility before returning to your car.

Terry and University Parking Lot (1301 Terry Ave., outside surface lot): Located northeast of Lindeman Pavilion. From Seneca Street take Terry Avenue (across from Hospital turn around) to the parking lot.

• Days and times this lot is attended (otherwise, use electronic pay machine — on evenings and weekends):
• Sunday through Saturday: Open 24 hours

Terry and Spring Lot: Enter on Terry Avenue, between Spring Street and Madison Street, and across from Sorrento Hotel.

• Sunday through Saturday: Open 24 hours

Security officers are available upon request to escort visitors and others to their vehicles. If you’d like an escort, please ask a nurse to contact security.

To find out what room a patient is in before your visit, please call us at 206-624-1144 or visit the admitting desk upon arrival.

Virginia Mason Medical Center is located at 925 Seneca Street on our Seattle Main Campus. For your convenience, you may be dropped off or picked up at the hospital lobby in the circular driveway on Seneca Street. If you arrive from the Lindeman Pavilion via the skybridge or from Buck Pavilion, the hospital lobby is located on level 4. The admitting desk is conveniently located next to the lobby.

Virginia Mason Medical Center offers free wireless internet access to our guests and patients on our “vmguest” network. Wireless access is available in patient rooms, waiting areas, lobbies and in the hospital breezeway on level 4.