General Information

  • Hospital and clinic visitor information: Virginia Mason Medical Center

    Effective June 22, 2022

    Virginia Mason Medical Center is restricting visitors to the hospital to protect the safety of our patients, their family members, and our care teams due to recent COVID-19 activity in the community. Our priority is the safety and care of our patients, team members, and visitors.

    Before you visit: All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear masks for the entirety of their stay.

    We understand it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and those who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.

    Hospital visitation

    As a response to the current community and facility COVID-19 situation, visitation may vary based on inpatient unit. Generally, we are allowing one designated visitor per day for many of our hospital units. Visiting hours will be 8 a.m. to 8 p.m. (last entry at 7 p.m.).

    Some hospital units will be closed to routine, in-person visits to our hospitalized patients.

    If your stay is on a closed unit, we encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime, Skype and other means.

    We recognize there are times when having a visitor or family member present is crucial. Visitors on closed units will be allowed based on the exceptions listed below:

    • Patients newly admitted may have one designated visitor for 60 minutes in the patient’s room.
    • Patients undergoing surgery may have one designated visitor immediately after the procedure for 60 minutes in the patient’s room.
    • Patients who are hospitalized for longer than 7 days, may have one designated visitor per week for 60 minutes in the patient’s room.
    • Patients who are at the end of life.

    Please note, approved visitors are subject to the following guidelines:

    • Approved visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath) or have been exposed to someone testing positive or awaiting results. 
    • All visitors will be screened at entry and must be masked at all times in the facility except with food and drink in the hospital cafeteria.
    • All visitors must check in at Nursing Station prior to entering the patient's room and must remain in the room during the visit, except for patient privacy, use of the restroom or meals in the cafeteria.
    • Visitors under the age of 16 will not be allowed except under extraordinary circumstances.

    Clinic visit information

    Changes to outpatient guidelines: Virginia Mason Medical Center is limiting our outpatient companion guidelines as part of our continued desire to protect the safety of our patients, their family members and our care teams. Outpatients are strongly encouraged to attend their appointments alone. Patients who have an appointment at a Virginia Mason clinic, laboratory, radiology, as well as those visiting the Emergency Department, may have one person accompany them, only if necessary.

    Cell phone waiting lot: The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason Medical Center downtown facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

Preparing for your stay

While most of the things you will need when you’re in the hospital are provided, you may want to consider bringing toiletries and comfortable clothes with you to help make your stay more comfortable. 

Remember to bring your insurance card as well, but leave any valuables (credit cards, jewelry, large amounts of cash) at home. The hospital cannot assume responsibility for the safekeeping of these items. Also, do not bring your medications with you to the hospital. Instead, bring a list of the medications, the dosages and times you take them.

Hospital access

The main hospital doors at 925 Seneca Street are open from 5:30 a.m. to 9 p.m. The doors to the Emergency Services department, at the corner of Spring Street and Terry Avenue, are open 24 hours a day. You may enter the Emergency Department from Spring Street.

Cafeteria and food services

For your convenience, Virginia Mason Medical Center offers multiple dining options for patients and visitors.

  • Four Seasons Cafe: The Four Seasons Cafe, located on the fourth floor of the hospital, offers full meals, a deli with sandwiches made to order, snacks and vending machines. Meals are served from 6 a.m. to 7:30 p.m., seven days a week.

  • Rhododendron Café (Temporarily Closed):  located at the Inn at Virginia Mason on Spring Street, offers breakfast, lunch and dinner daily, a courtyard for outdoor dining and a full-service bar. Open seven days a week at various times.

  • Breezeway Brew: Starbucks® coffee, pastries, sandwiches and snacks are available in the breezeway just east of the hospital lobby. Open weekdays from 6:30 a.m. to 5 p.m. and Saturdays from 7 a.m. to 1 p.m.

  • Vending Machines: Vending machines with a wide range of snacks and beverage options are located outside the Four Seasons Cafe on the fourth floor of the hospital.

Wheelchair entrances

All entrances of the medical center are wheelchair accessible. If you need a wheelchair or other special equipment, call our internal transport team at 206-625-7373, ext. 61322.

Discharge

When your doctor determines you’re ready to leave the hospital, he or she will confirm your discharge. You should plan to have a friend or family member help you when it’s time to leave.

Lost and found

All lost and found items are inventoried and stored by Security Services. All inquiries are addressed in the order received and as soon as a representative can investigate the inquiry.

Parking

For appointments in the Buck Pavilion, please park in the Buck Garage. If your appointment is in the Lindeman Pavilion, park in the Lindeman Parking Garage, located under the building. Additional parking is available under the Benaroya Research Institute and the Terry and University Parking Lot.

Valet Parking: Bring your car to these locations and we'll do the parking for you.

  • Buck Pavilion Valet (1100 Ninth Ave.): Monday through Thursday - 5 a.m. to 6 p.m.; Friday - 6 a.m. to 6 p.m.
  • Jones Pavilion Valet (1010 Spring St.): Monday through Friday - 9 a.m. to 5:30 p.m.
  • Level 6 Surgery Valet (1000 Spring St.): Monday, Wednesday, Thursday - 5 a.m. to 5:30 p.m.; Tuesday, Friday - 6 a.m. to 5:30 p.m.

Benaroya Research Institute Garage (1201 Ninth Ave.): Enter westbound from Seneca Street between Ninth Avenue and Eighth Avenue. Elevators provide access to the street level on the corner of Ninth and Seneca. 6'5" clearance.

  • Monday through Friday (attended): 6 a.m. to 5:30 p.m.

Buck Garage (1100-1123 Ninth Ave.): Enter from Ninth Avenue, across the street from the Buck Pavilion. This garage does not provide elevator access. 6'4" to 6'6" (lower level) clearance. This lot uses pay stations.

  • Open 24/7

NOTE: You will need to pay your parking inside the facility before returning to your car.

Lindeman Parking Garage (1201 Terry Ave.):

Enter westbound from Seneca Street between Terry and Ninth avenues. This lot is located underneath the Lindeman Pavilion. There is elevator access directly into the Lindeman Pavilion from this garage. 6'2" to 6'8" clearance. This lot uses pay stations.

  • Monday through Friday: 5 a.m to 8:30 p.m.
  • Saturday, Sunday: 8 a.m. to 9 p.m.

NOTE: You will need to pay your parking inside the facility before returning to your car.

Terry and University Parking Lot (1301 Terry Ave., outside surface lot): Located northeast of Lindeman Pavilion. From Seneca Street take Terry Avenue (across from Hospital turn around) to the parking lot.

  • Days and times this lot is attended (otherwise, use electronic pay machine — on evenings and weekends):
  • Sunday through Saturday: Open 24 hours

Terry and Spring Lot: Enter on Terry Avenue, between Spring Street and Madison Street, and across from Sorrento Hotel.

  • Sunday through Saturday: Open 24 hours

Security officers are available upon request to escort visitors and others to their vehicles. If you’d like an escort, please ask a nurse to contact security.

Visiting hours

To find out what room a patient is in before your visit, please call us at 206-624-1144 or visit the admitting desk upon arrival.

Virginia Mason Medical Center is located at 925 Seneca Street on our Seattle Main Campus. For your convenience, you may be dropped off or picked up at the hospital lobby in the circular driveway on Seneca Street. If you arrive from the Lindeman Pavilion via the skybridge or from Buck Pavilion, the hospital lobby is located on level 4. The admitting desk is conveniently located next to the lobby.

Wi-Fi

Virginia Mason Medical Center offers free wireless internet access to our guests and patients on our “vmguest” network. Wireless access is available in patient rooms, waiting areas, lobbies and in the hospital breezeway on level 4.