Please call 564-240-1000 with questions and to be directed to the correct department.
Whether you’re having an outpatient or an inpatient procedure, our goal is for you to have a safe and comfortable recovery. We encourage you to take an active role in your care:
When you arrive at our facility, visit the reception desk in the main lobby, located inside the main entrance. We’ll direct you to our registration offices or the same-day surgery unit, also located on the first floor.
A registration specialist will welcome you to the campus and answer any questions you may have. You’ll also need to fill out some forms. To make this process as seamless as possible, please bring your insurance card(s) or and legal identification. Forms to be completed include:
A safe is available for your use. However, we encourage you not to carry valuable items or large sums of money, as we cannot be responsible for them.
If you have special needs, such as a hearing or vision disability, please let your registration specialist or nurse know. Devices we have available include those for hearing amplification, closed-caption devices for TVs, TDD telecommunications and telephone or clock attachments.
Interpreters are available upon request from inpatient staff, representing many foreign languages and sign language.
Many elements in the environment can trigger or influence health and disease. In consideration of others who may suffer from chemical sensitivities and/or allergies, we request that you refrain from wearing scents such as perfume, cologne, hairspray or aftershave when at St. Michael. When sending or bringing flowers to a patient, ask the florist to suggest less fragrant selections.
Each patient room has a telephone and TV.
There is no charge for local calls; however, the hospital does not provide free long-distance phone service. All long-distance calls from our patients’ rooms must be collect or charged to the caller’s home phone number or credit card.
Cellular phones may be used inside the hospital so long as their use does not disrupt patient care or the care environment.
You may receive a discharge plan prior to leaving the hospital. This plan, which our licensed social workers create, provides a short-term road map for the kinds of help you may need when you go home. Our highly specialized social workers will educate you on the various parts of the plan.
We're happy to provide you with a copy of your medical record, or we can send it to a designated physician or facility. Learn more about Virginia Mason Franciscan Health policies.
MyChart is your tool to access your electronic medical record 24/seven and reach out to your health care team when and where it̠s convenient for you. Available on your desktop, tablet or smartphone.